Shipping & Delivery Policy – AUN Vision Care

At AUN Vision Care, we are committed to delivering your eyewear products safely, accurately, and on time. Please read our Shipping and Delivery Policy to understand how orders are processed and delivered.

1. Order Processing Time

• All orders are processed within 1–2 business days after successful payment.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• For prescription eyewear, premium lenses, or custom-made products, additional processing time of 2–4 business days may be required.

2. Shipping Methods & Delivery Time

We offer reliable shipping options across India:

Standard Delivery

• Delivery time: 4–7 business days

• Available across all major cities and towns.

Express Delivery (if applicable)

• Delivery time: 2–3 business days

• Additional charges may apply.

Note: Delivery time may vary due to unforeseen circumstances such as weather, courier delays, or remote location restrictions.

3. Shipping Charges

• Standard Shipping: ?50 – ?100 (depending on location)

• Free Shipping: On orders above ?999

• Express Shipping: Charges calculated at checkout.

4. Order Tracking

• Once your order is shipped, you will receive an SMS/Email with the tracking number.

• You can track your shipment using the courier partner’s tracking portal.

5. Delivery Attempts

• Our courier partner will make two delivery attempts.

• If the delivery fails even after two attempts due to customer unavailability, the order may be returned to us.

6. Damaged / Wrong Product Delivery

If you receive:
? Damaged product
? Wrong eyewear model
? Incorrect lens
Please contact us within 48 hours of delivery with clear photos/video.

We will arrange:

• Replacement

• Exchange

• Or Refund (as per policy)

7. Delayed Delivery

In case of a delay beyond the committed timeline:

• We will help coordinate with the courier partner.

• AUN Vision Care will not be responsible for delays caused by courier service, natural disasters, or incorrect address details provided by the customer.

8. Address Change

If you need to change your delivery address:

• Contact us within 12 hours of placing the order.

• Address changes may not be possible once the order is shipped.

9. International Shipping

Currently, AUN Vision Care ships within India only.

10. Contact Us for Shipping Support

For any shipping or delivery-related queries:

?? Customer Support: +91-XXXXXXXXXX
?? Email: support@aunvisioncare.com
?? Store Address: (Your Store Address Here)